General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! How can I reach out customer service outside of Canada?

Dear Members, I have cancelled my service and I would like to talk to customer care regarding my last month bill. Is there an option to reach CS via email or any toll-free internation number to call? Thanks & Regards.

Lodge a complaint

I am total disasppointed on today conversation with your Fido customer service. I had set up a new phone data plan yesterdy through live chat. I am told I will have 1000 new long distance minutes start from new plan on Feb 24. The existing balance LD...

Resolved! FIDO WINBACK TEAM ARE MAKING THEMSELVES HARD TO TRUST

So, i was formerly a Fido customer but now i'm currently a freedom mobile and ive got the iphone Xs Max 256gb. On Feb 5th, 2021 got a phone call from someone from the winback team trying to bring me back as a customer of fido. Here's the Breakdown Sh...