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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Wrost cx service

fido has the wrost cx service. I have 3 line on my name. Cx service person called me for promotion on my line and once i accept the promotion, they called bak after one day that its not possible to give you that promotion. They had done with me 3 tim...

Kuls0072 by I'm a participant level 1
  • 774 Views
  • 1 replies
  • 0 likes

No outgoing sound

No outgoing sound since I start using Fido. In Messages setting slider set to sound but to no avail. Incoming messages, no problem.  Setting  / Text messages / Message Centre phone number is grayed but it shouldn't be a problem and then again, you ne...

bonafide by I'm a participant level 2
  • 1249 Views
  • 5 replies
  • 0 likes

Little or no coverage for 2 days

Is anyone having the same problem in Guelph as me? Second day straight where I have almost no service. As we all know there is no one available at Fido to assist.

Captshed by I'm a participant level 1
  • 649 Views
  • 1 replies
  • 0 likes

Charged for long distance I didn’t make

I recived my monthly bill to be surprised with an over charge of a long distance call I didn't make! Customer service representative wasn't able to help as he was claiming that I made the call. 

Ghaleb by I'm a participant level 1
  • 741 Views
  • 1 replies
  • 0 likes

Credit of $143 is not received

Hi, I added a phone to my existing line which is with Fido for about 17 years.  The offer which I used was "$188 with a new activation online of select phones with Fido Payment Program on a Data, Talk and Text plan, you'll get a $143 bill credit and ...

k1saxena by I'm a participant level 2
  • 1126 Views
  • 3 replies
  • 0 likes