Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How long before I receive order confirmation?
I ordered a phone online for my second line, but I did not receive an order confirmation email. Did the order get placed? I ordered a single iPhone XR.
Text notification for data usage
So, I signed up for 30GB , increasing from 3GB, effective May 22, 2021 yet I just received a notice that I've reached 90% or more of my monthly data. Just checked and I have 26.32 GB left. Why am I receiving the notices? Don't want a shock on my bill...
Resolved! Pausing my Plan
Hello, I have the same problem, but I can't pause my plan at the moment as I am already overseas. Is there any way to pause my plan in this case?
Set up fees showing up on bills
Hi I just got my bill for the last couple of months and I am being charged set up fees even though i completed the changes and setups myself online. Im feeling like my bill has been messed up. My tablet was offered to me and i set it up online and i ...
Is there a way to check balance of gift card?
Hi, I got $150 Fido virtual gift card. Just wondering if there is a way I can check the remaining balance? I tried to check on fido gift card balance website but it asked me the pin I don't have. I think that was referred to physical gift card. Thank...
