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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24052 Views
  • 0 replies
  • 8 likes

No call from Winback

Writing to express my disappointment that my wife has yet to receive a call from winback after being a Fido customer for over 15 years. She ported her number over to Freedom and I had expected at least an effort to winback her business. I am still wi...

joelasko1 by I'm a participant level 1
  • 874 Views
  • 1 replies
  • 0 likes

I’m very disappointed with your costumer service.

It's been more than 3 years that I'm Fido's costumer. I've recently upgraded my iPhone to iPhone 12 Pro with Fido and renewed my contract. First device that I received, had a dead pixel on it so I called Fido and asked them to change it for me. They ...

Niloo2 by I'm a participant level 2
  • 1397 Views
  • 3 replies
  • 0 likes

Resolved! Enable MMS messages

I use an android phone and was able to send and receive images but my daughter may have adjusted something to get her IPhone to play in our car.What setting do I need to remedy this? Our wifi at home is pretty spotty, is there a way to do this withou...

kimberjoy65 by I'm a participant level 1
  • 2018 Views
  • 1 replies
  • 0 likes

Regarding prepaid refill

I have recently transferred my number from postpade to prepaid.I am not able to refill any amount.I am currently in india and i am not able to call any customer care agent of fido regarding prepaid services.Kindly help me out.

NavneetKaur1 by I'm a participant level 1
  • 934 Views
  • 1 replies
  • 0 likes

Did not honour exclusive offer may 2021

I have been treated like a bag of dirt. 6 hours on the phone today. 5 representatives,  horrible unprofessional manager at fido today may 11,2021. Martree decided to disrespect and not help a 30 year loyal customer paying 4 phones . I upgraded my pho...

Brigitta by I'm a contributor level 2
  • 1076 Views
  • 1 replies
  • 0 likes