How to contact the ombudsman
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June 2021
I am wanting the email or contact for the ombudsman to issue a formal complaint. Why is this so hard with Fido, any other phone company it is pretty easy to navigate on formal complaints.
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June 2021
I have tried thank you. Really wanting the contact i am asking for. Seems to be a secret at Fido.
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June 2021
Hello again,
You will only be referred to them once the proper escalation process had already been exhausted (see here).
Hope this helps 😀
Cheers
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June 2021
Hello BG8,
Welcome to the community!
If you haven't been able to have your issue resolved, you might consider escalating the issue with Fido's Live Chat Team (see here).
Hope this helps 😀
Cheers
