How to contact the ombudsman

How to contact the ombudsman

How to contact the ombudsman

BG8
I'm a Participant Level 2
I'm a Participant Level 2

How to contact the ombudsman

I am wanting the email or contact for the ombudsman to issue a formal complaint. Why is this so hard with Fido, any other phone company it is pretty easy to navigate on formal complaints. 

3 REPLIES 3
BG8
I'm a Participant Level 2
I'm a Participant Level 2

I have tried thank you. Really wanting the contact i am asking for. Seems to be a secret at Fido. 

Hello again,

 

  You will only be referred to them once the proper escalation process had already been exhausted (see here).

 

Hope this helps 😀

 

Cheers


Cawtau
Senior MVP

Hello BG8,

 

  Welcome to the community!

 

  If you haven't been able to have your issue resolved, you might consider escalating the issue with Fido's Live Chat Team (see here).

 

Hope this helps 😀

 

Cheers