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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Winback Call
Hi there, I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good pri...
Resolved! how can I change my address for my returned refund cheque?
I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat I don't understand why should I got this email after 2 months after moving... interacti...
Fido breaking the offer
I had a ridiculous experience with Fido today. I was offered a new phone plan with one specific offer tailored for me this afternoon and since I had to rush for an appointment in the middle of the call I was told by the representative that I will be...
Resolved! long distance calls charges
I recently did the calling to the US. It cost a long waiting time cause is the customer service line. I didn't realize it all the waiting time charge for me and the Fido did not send any attention alert message to me. Until I checked last month bill ...
Resolved! Winback call?
Hi there. After switching to Koodo a couple of days ago I've received a couple of calls from Fido today but as soon as I pick up, the call disconnects. I called into customer support but they do not see any notes on my file. Any chance I could get so...
