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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Ukknown account showing and potential fraud
First I would like to express the disappointness to Fido customer service. Being hold for hours without anyone answering what's going on. There is an unknown phone number and account with the same person's name showing on my account. I have no idea i...
Resolved! Did NOT open an account or order a phone, yet received confirmation email!
Today I received an email saying a plan was opened and phone was shipped to my address. I opened an account TWO MONTHS ago but did not go through with activating a plan because (after a week of hassle over the phone), I was told that the phone was no...
How to contact the ombudsman
I am wanting the email or contact for the ombudsman to issue a formal complaint. Why is this so hard with Fido, any other phone company it is pretty easy to navigate on formal complaints.
Can't change credit card information at the Fido's My Account website
Hi here,Tried to change my credit card info at the Fido's website. It kept giving me "oh !!!! something is not working ....." for 30 mins. HELP !!!!TIA
Resolved! Extremely rude
I called Fido customer service on June 21, 2021 at 10:32am. A very rude barely English speaking representative just rudely said he (or she.. can't tell) help me and just hung up on me. Please don't hire very unprofessional people like this.
