General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

French robo call

I have been receiving calls daily for the past 4 days. They go to voice mail, all in french saying they are fido and I must contact them concerning my account and they leave a phone number.1-888-288-2106, is this really fido?I called fido, not at th...

Cheating offer? Really disappinted.

I have been using 2G/50$ plan for a long time. Recently I received a new offer named Fido Payment program 9G/45$. I accepted that offer immediately a week ago cause it was a really good chance to have more data at a cheaper price. But no e-mail confi...

Condescending service

Hi all, I have been with Fido for 20 years and thought I was going to be treatred accordingly by the retention department agent I called today. Before let me give you the background, last week I had a previous call with another retention departme...

Why my billing so high

Hi,I purchased Fido SIM/pnone no. at Toronto airport on 5th June 2021. The representative said my monthly billing charges will be 45$. But, my first bill generated in the next 6 days which is 109.72$. I understand the taxes will be included extra. In...