General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Difficult to connect with Fido support

My experience trying to connect with anybody live at Fido is that it is very difficult to impossible. Here is why:1) Live Chat: DOES NOT WORK2) ASKJACK: if I ask this bot to connect me with a live agent, it puts me on hold indefinitely.3) Calling Fid...

cristians by I'm a participant level 2
  • 1524 Views
  • 3 replies
  • 2 likes

Regarding sim

Hi there I already have fido postpaid sim but now i want to change it in prepaid sim online so is it possible or not if possible please contact me 

winback offer without confirmation email

got a winback offer on jun22 and the guy told me i could get the offer either fido or rogers, so i picked the rogers, never heard anything till now, contact the customer service several times, always told me that my order was not proceed. what should...

ivantse by I'm a participant level 2
  • 1758 Views
  • 3 replies
  • 0 likes

Promotion

I bought a pixel 4a with $200 credit promotion three months ago. Every time that i ask for my credit they keep telling me: next cycle bill. Are all promotions and contest from Fido fake?

mario05 by I'm a participant level 3
  • 1185 Views
  • 2 replies
  • 1 likes

Service charge of 45$ ?

Hi when I purchased my fido sim i was told that u have to pay 40 $ for one month and its a promotion offer and now when i see my bill its 95 $ for one month and they charged 45 $ service fee without even mentioning it. Now for the first minth its 95$...