Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How the contest winners are chosen
I've been entering into 1 year free service contest + several other fido extras contest for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sur...
Resolved! New phone shipped to the wrong address
I ordered a new phone and it was shipped to my previous address and not my current. My confirmation email from Fido said the phone would be shipped to my current address but it wasn't. What do I do?
Resolved! Wifi Calling- Help!
I just switched to Fido from Koodo. I rely heavily on wifi calling- I work in a remote camp for weeks at a time and have wifi but no cell coverage. When I went to set up wifi calling, I got an error message that says "to activate wifi calling on this...
Payment impossible via My Account
You **bleep** bastards send notifications constantly to pay an accumulated bill, and I wanted to pay it all in full, yet behold! I can't login despite trying a bunch of times! You should partly refund or somehow compensate for the utter inconvencienc...
$300 credit never applied by Winback
Fido Winback offer had promised $300 bill credit. This was back in December, 6 months later and still no credit. I contacted Fido reps via phone and online chat over 6 times in the last 4 months. Every time the rep says I am eligible for the credi...
