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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24080 Views
  • 0 replies
  • 8 likes

Finance plan

I'm freaking out, last month I upgraded my phone with a finance 9.99 a month new phone. Now I received my bill and it's over 2000$ the whole new phone value not 9.99$ a month. Is there anyone out there knows what's going on? 

Faez2 by I'm a participant level 3
  • 1191 Views
  • 2 replies
  • 0 likes

missing monthly bill

In my account profile, I am not able to find my past bill from February to June 2021.It seems to be not available ever since i switched to pre-authorized payment.when i contacted customer service, they say that my bills have been paper billing that i...

syo57341 by I'm a participant level 3
  • 2381 Views
  • 6 replies
  • 0 likes

Resolved! Reactivate cancelled account

My Fido account was cancelled automatically in April due to late payment since I'm currently outside Canada and didn't notice about the notification. I'm sorry about that and just payed all bills I owed. I wonder if it is possible to reactivate the a...

Eric730 by I'm a participant level 1
  • 4349 Views
  • 2 replies
  • 0 likes