Cannot change to online billing

Cannot change to online billing

Cannot change to online billing

nri
I'm a Participant Level 1
I'm a Participant Level 1

Cannot change to online billing

Hi, hope someone could help me. I'm trying to change my billing preference to email but there's no option to switch to online billing in my account. 

 

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1 REPLY 1

Hi @nri , I think you have to change it on the fido.ca website. I just signed in and found this

 

Update Your Email Address on Fido.ca

  1. Log in to My Account.
  2. Select Profile & Settings from the top navigation bar.
  3. Select your account from the drop-down menu.
  4. Scroll down to Contact Information and select the pencil icon to edit.
  5. Update your email address and select SAVE.

Things to keep in mind…

  • You must be the account holder to view your bill online.
  • Bills will remain available online for up to 18 months after their issuance date.
  • Your online bill will contain the same information as a paper bill and you can  print the PDF version for your records.
  • Cancelled accounts will have limited access to their account information, but account holders can still view and make payments on bills for their last 18 months of activity.
  • Each separate bill you receive must be registered separately for online billing. (E.g., you have both mobile and internet services). You can use the same email address.