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Cannot change to online billing

I'm a participant level 1
I'm a participant level 1

Hi, hope someone could help me. I'm trying to change my billing preference to email but there's no option to switch to online billing in my account. 


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Hi @nri , I think you have to change it on the website. I just signed in and found this


Update Your Email Address on

  1. Log in to My Account.
  2. Select Profile & Settings from the top navigation bar.
  3. Select your account from the drop-down menu.
  4. Scroll down to Contact Information and select the pencil icon to edit.
  5. Update your email address and select SAVE.

Things to keep in mind…

  • You must be the account holder to view your bill online.
  • Bills will remain available online for up to 18 months after their issuance date.
  • Your online bill will contain the same information as a paper bill and you can  print the PDF version for your records.
  • Cancelled accounts will have limited access to their account information, but account holders can still view and make payments on bills for their last 18 months of activity.
  • Each separate bill you receive must be registered separately for online billing. (E.g., you have both mobile and internet services). You can use the same email address.