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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Poor customer service
I recently called Fido because someone I worked with informed me they had loyalty plans for certain customers,I've been with fido for at least 5 years and until recently have had 3 lines.I now have 2 and am paying way to much money so I called to see...
Compliant to an offer promised at purchase
How can I file a compliant regarding my recent purchase at Fido? I wasn't honored with the promotional offer (a free gift) as promised when I made the purchase. It was clearly stated in the purchase summary when I submit the purchase online. I was la...
Contacting Fraud department
I am absolutely frustated with fido support. I have been trying to get a hold of the fraud team for a month now. Someone ordered a samsung s21 ultra. Sent it to our house and charged my mom's account. We reset the password changed the address back ...
Suddenly getting "not registered on network" message, can't use phone!
Hello, I have Fido prepaid on my phone, same number for several years, I did nothing to change anything, and suddenly I can't use the phone at all, make or receive calls or messages, it's giving me the "not registered on network message"! I can't eve...
FIDO charged me after leaving FIDO network
Hi there, One of my numbers was switched to Chatar from FIDO network on June 19, 2021. I got message from FIDO to approve or decline switch to Chatar at 5:12 PM Pacific time and immediatley replied yes and FIdo SIM card was not working after that. ...
