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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23722 Views
  • 0 replies
  • 8 likes

Resolved! Other charges and credits - Extra Bill

I am a Fido customer since 2019 and have never changed my package plan ever since. I usually pay approximately CAD 40 every month. Today my bill had CAD15 extra on my bill under Other charges and credits amounting to approximately CAD 55!  I have not...

NRashid by I'm a participant level 1
  • 809 Views
  • 1 replies
  • 0 likes

Resolved! Changing Fido accounts with the same sim card?

I am nearing the end of my 2 year contract and I want to change my plan to a BYOP plan. I am currently under one of my parent's accounts (as an added line) and I want to open up my own account (to become the primary holder of the account, not tied to...

hekk0323 by I'm a participant level 1
  • 669 Views
  • 1 replies
  • 0 likes

Resolved! Lost 10% Discount After Upgrading 3rd Line

I am the owner of the 3rd phone in my family's 3-phone plan. I have always had a 10% discount on my plan by being the additional line. I was not given any warning/notice of getting stripped of that discount until after I authorized the upgrade and re...

cswc by I'm a participant level 3
  • 2548 Views
  • 8 replies
  • 0 likes

Fido account settings

Hi, I was a Fido then I switched to a different provider but came back to Fido with the same mobile number.  How do I get my email id mapped to the new account?

psaras by I'm a participant level 2
  • 999 Views
  • 3 replies
  • 0 likes