General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Got wrong charges on current bill

I got late payment charges $2.82 July 06, 2021. But I did not pay late on July. Because I got payment confirmed email on July 05, 2021, said Thanks for your payment. Payment DetailsAs of 02-Jul-2021, your updated balance is now $0.00.How comes Fido c...

Office of the President

I've contacted office of the President numerous times no resolution. My 4 lines I pay 12 years has been a rip off combined to promotion. No value has been taken I'm a 30 year customer paying over 15800 a year for years...... I'm not given any promo...

payment, visa issue, no interac

hello there, the website is giving me a ton of issues, nothing works as of lately. i usually use prepaid option and top off manually my balance, and then Fido renews my prepaid plan. last time i could use Interac, now the option is gone! only Visa is...