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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23930 Views
  • 0 replies
  • 8 likes

Upgrade pending

Hello, I ordered a new phone last week and got a confirmation email but still didn't get any order tracking email until now. It's been already about 4days since I ordered, so I would like to know when the phone will be shiped. If possible to check th...

mjko0927 by I'm a participant level 2
  • 1419 Views
  • 2 replies
  • 0 likes

Resolved! Removing invoices and stopping call history recordings

I will be adding an additional line to my plan but first I would like to remove all my invoices and detailed billing including call history prior to now. I would also like to no longer have my call history on my bills

AGB2 by I'm a participant level 1
  • 2301 Views
  • 3 replies
  • 0 likes

Negative customer support experience

This is feedback on a recent experience I had using Fido's customer support chat. I connected with an agent via online chat in order to port a phone number over to Fido. I gave the agent clear information about the other phone number, the other accou...

PaulR by I'm a contributor level 1
  • 893 Views
  • 1 replies
  • 1 likes

Time is over with Fido

I think it is time now to be done with Fido. Finishing my contract soon. New plans too expensive. Trying to reach winback team. Everytime a message drop your number, will call you back within 24 hours. But no call yet.

bhasan1 by I'm a participant level 1
  • 826 Views
  • 1 replies
  • 0 likes