General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24136 Views
  • 0 replies
  • 8 likes

the promotion was not included in my new phone!

Hello, I upgraded to Iphone 11 and got a first bill today.But, the price is 37.68 which is the promotion that I got from the purchase is not included.I applied the new phone plan through http://fido.ly/AndroidApple.It is my fault that I didn't check ...

mjko0927 by I'm a participant level 2
  • 1086 Views
  • 1 replies
  • 0 likes

Resolved! Messaging errors

Good morning,  not sure if this will apply to everyone getting errors when sending texts.  I was messaging back and forth with a friend yesterday and for no reason I could think of I got an error 2 saying message not sent. Try again. Message wouldn't...

Suspicious email sent or text from Fido

Hello..I just received a texted from someone saying it's Fido.Telling me I get a 50.00 gift because I was a valuable customer and because of covid. I know it could be a scam...has anyone else received these texts?

Olivia14 by I'm a participant level 1
  • 1606 Views
  • 1 replies
  • 0 likes

Long distance calls over charges

Hello,I have started using fido service before 3 months. Since starting from 1st day i am getting problems with my bill. First i was charge for 114 dollar saying that's first time charge when you get the connection but i was aware about it when i too...

Roy1414 by I'm a participant level 1
  • 1157 Views
  • 1 replies
  • 0 likes