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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Resolved! Billing and Awful Customer Service

I am with fido from 2017 and paying 45/month only for GB data. However i used to get $5 discount every month. It was ended on august and i didnt know that. Once i got the bill i requested several times and waster hours and hours but no agent provide ...

mdsalekur by I'm a participant level 1
  • 2684 Views
  • 5 replies
  • 1 likes

Incoming call

Is there any problem with fido now? Why can't i not receive calls from few people?

Fritz3 by I'm a participant level 1
  • 615 Views
  • 1 replies
  • 0 likes

No call from Winback

Writing to express my disappointment that my wife has yet to receive a call from winback after being a Fido customer for over 15 years. She ported her number over to Freedom and I had expected at least an effort to winback her business. I am still wi...

joelasko1 by I'm a participant level 1
  • 592 Views
  • 1 replies
  • 0 likes

I’m very disappointed with your costumer service.

It's been more than 3 years that I'm Fido's costumer. I've recently upgraded my iPhone to iPhone 12 Pro with Fido and renewed my contract. First device that I received, had a dead pixel on it so I called Fido and asked them to change it for me. They ...

Niloo2 by I'm a participant level 2
  • 1088 Views
  • 3 replies
  • 0 likes

Resolved! Enable MMS messages

I use an android phone and was able to send and receive images but my daughter may have adjusted something to get her IPhone to play in our car.What setting do I need to remedy this? Our wifi at home is pretty spotty, is there a way to do this withou...

kimberjoy65 by I'm a participant level 1
  • 1607 Views
  • 1 replies
  • 0 likes