Charge 1 dollar after change pre-authorized credit card information online

Charge 1 dollar after change pre-authorized credit card information online

Charge 1 dollar after change pre-authorized credit card information online

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Charge 1 dollar after change pre-authorized credit card information online

Hi,

 

After changing my pre-authorized payment information on Fido website, my credit carts was charged 1 $.

Then I call to Fido support, they said it's not from Fido side.

The Bank told me that Fido or Rogers(parent of Fido) did that automatically.

 

I am so frastrating, no one can help me and explain this is fraud or real charge.

 

Accepted Solution

Re: Charge 1 dollar after change pre-authorized credit card information onl

Solved by Senior MVP Senior MVP

Hello Yatak,

 

  Welcome to the community!

 

  That charge is neither a fraud nor a real charge. It is a temporary pre-authrorisation to validate that the credit card details are correct. You are not actually charged the $1 fee and the pre-auth is usually automatically removed within 5 days. You can find more information here.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Senior MVP

Hello Yatak,

 

  Welcome to the community!

 

  That charge is neither a fraud nor a real charge. It is a temporary pre-authrorisation to validate that the credit card details are correct. You are not actually charged the $1 fee and the pre-auth is usually automatically removed within 5 days. You can find more information here.

 

Hope this helps 😀

 

Cheers