NOT HONOURING PRICES ON YOUR WEBSITE

NOT HONOURING PRICES ON YOUR WEBSITE

NOT HONOURING PRICES ON YOUR WEBSITE

KristaT2269
I'm a Participant Level 1

NOT HONOURING PRICES ON YOUR WEBSITE

I have been on the phone with fido for almost 2 hours today... 2 different phone calls, because it will not let me add this talk and text plan to one of my lines. Eligible for this line for $20 so I don't understand. The man I am speaking to is telling me I'm not qualified for the $5.00 per month discount... why are you not honouring your prices posted online? 

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1 REPLY 1
FidoSaad
Moderator

Hello @KristaT2269

 

Welcome to the Community Smiley

 

I'm sorry to hear that our agents were unable to help you take advantage of a promotion you saw online. Just to confirm, did we resolve your situation?

 

If not, could you please share some details so we can better assist you:

  1. Was this a new line activation or a plan change for an existing line?
  2. What plan did you select?
  3. How was the $5 discount promotion offered online?

Any screenshot would help as well, if you have one handy. Let us know!