I have been on the phone with fido for almost 2 hours today... 2 different phone calls, because it will not let me add this talk and text plan to one of my lines. Eligible for this line for $20 so I don't understand. The man I am speaking to is telling me I'm not qualified for the $5.00 per month discount... why are you not honouring your prices posted online?
 
Hello @KristaT2269
Welcome to the Community 
I'm sorry to hear that our agents were unable to help you take advantage of a promotion you saw online. Just to confirm, did we resolve your situation?
If not, could you please share some details so we can better assist you:
- Was this a new line activation or a plan change for an existing line?
- What plan did you select?
- How was the $5 discount promotion offered online?
Any screenshot would help as well, if you have one handy. Let us know!
