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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Reactivating my previous account from out of Canada

Dear whom it may concern, I am just wondering if I am able to reactivate my previous account which was cancelled June, 2020. Still have the simcard and same bank account in Canada. I am currently out of Canada but will return on March 2021. Looking f...

wiseview123 by I'm a participant level 1
  • 493 Views
  • 1 replies
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Fido charged full price instead of financing

Hi @FidoCustomer  I activated a new line online via Fido.ca. decided to pick th Samsung Galaxy A20 which was on a great deal on Boxing Day ($0 over 2 year financing on a $45 4Gb minimum plan). I received the bill and was charged for the full cost of ...

Laxman23 by I'm a participant level 1
  • 535 Views
  • 1 replies
  • 0 likes

How can you restore data?

I called customer service and had the data on my daughters phone turned off a couple of months ago (she kept going over).They told me at that time to call back when I want to restore the data. I called yesterday, was on the phone for 40 mins woth cus...

CV83 by I'm a participant level 1
  • 527 Views
  • 1 replies
  • 0 likes

Customer service complaint

I would like to complain about someone in costumer service. She is very arrogant and disrespectful to me this morning jan. 30,2021. She is even shouting at me and does'nt know what how to explain things properly.  Please do immediate action about thi...

jeflie by I'm a participant level 1
  • 454 Views
  • 1 replies
  • 0 likes