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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Escalate a complaint about offer

need to file a complaint in regards to being promised a promotional plan and now im being refused the plan . notes are on account and was aprroved. but everybdy i talk to gives me a different reply and trying to get a hold of the orginal agent is imp...

Robbie3 by I'm a participant level 2
  • 1148 Views
  • 3 replies
  • 0 likes

A bit disappointed

Hello Fido  I'm a bit disappointed. I was offered a $10 discount on my IPhone 12 subsidy of my certified pre-owned IPhone 12 128gb by a Fido agent. Then when I talked to Client retentions said this offer could not be made to me, nor could it be combi...

Donnie7526 by I'm helpful level 1
  • 558 Views
  • 1 replies
  • 0 likes

Brightstar is a scam

I contacted brightstar on March 23rd. Because, I lost my device at a bowling alley. Firstly, Brightstar rejected my claim. Then, I filed an escalation. They rejected that one too. On March 19th, I had to put my sim card in a old device because my new...

aman14 by I'm a participant level 1
  • 562 Views
  • 1 replies
  • 0 likes

Great Service

I had the best experience with Fido today. So I was late to pay my Bill in February and I got charged with extra suspension fee. I did not know if Fido could remove those charges as I payed my bill later on. I had a call with Credit Operation team. I...

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Mankiran by I'm a participant level 2
  • 667 Views
  • 3 replies
  • 0 likes