General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Resolved! Plan upgrade offer

I received an offer to upgrade my current plan that includes significantly more data. The offer is for 30gb for $60/mth. My current plan is 6gb for $50. It also says unlimited Canada minutes in the offer but in the details it mentions unlimited mi...

Time wasting for something that could be easily resolved.

On June 11 I got a phone from Fido store at 290 queen west I paid all my dues and I keep my receipts. The first month I went with no problems. Coming To July I got a phone bill of $706 noting that I have exceeded my credit limit. When I call Fido to ...