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Data usage

I'm a participant level 1
I'm a participant level 1

Why doesn't my data usage work on my Fido app it has been uninstalled phone shut off reinstalled and it still remains the same 


Hi there @Burger1 , What type of device are you using?  have you made any recent changes to your fido account? Was it working before? If you made any changes, sometimes the usage won't be available while your account info is updating. You may want to try clearing the cache in the app. Have you recently updated the app, or your device software? If restarting your device and updating the app hasn't worked for you, you may need to contact technical support at Try reaching out by contacting *611 on your device, or through social media such as twitter or facebook, or live chat on 

Welcome to the community. OL