General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24046 Views
  • 0 replies
  • 8 likes

Resolved! Calling a Canadian Toll Free Number from China

Hello! I want to call a Canadian toll free number from China, and I was wondering if I would be charged for it? If yes, how much would I be charged?(My plan is postpaid). Do I pay 14/day first and on top of that I still need to pay by minutes? What i...

Yan66 by I'm a participant level 1
  • 1436 Views
  • 1 replies
  • 0 likes

Resolved! Gift Cards

Does anyone know if I can use Roger's gift cards to pay my phone bills?

Mackdog by I'm a participant level 1
  • 1177 Views
  • 1 replies
  • 0 likes

Resolved! Phone Bill

Hi.I financed a new phone last month online and even though I was told I would not be charged the $45 setup/activation fee, it was incorporated into my last months bill. I've gotten a new bill and it's more than I anticipated. Based on the breakdown,...

Ronky by I'm a participant level 1
  • 954 Views
  • 1 replies
  • 0 likes

Bill problem

Hello, i finished my old contract and got a new one July 13 with a Motorola edge+ on the Fido payment program promotion which it was at 10.99$With my new contract of 45$ 8gig. My bill is suppose to be 64.38 a month but I'm getting charged the full am...

Screenshot_20210805-221529.png
D4vey by I'm a participant level 3
  • 1505 Views
  • 4 replies
  • 0 likes

US roaming bill

Got a 11$ extra bill for roaming US whereas I have not visited US in the last year. Trying to contact the resolution team. But it seems a nightmare to reach out to them. Should I hold the payment for resolution? Thanks.

mamuncse by I'm a participant level 1
  • 842 Views
  • 1 replies
  • 0 likes