Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cannot receive calls from Fido/Rogers on port
I am not sure where to turn. I moved a number from Fido to a different carrier (Bell). I can currently send and receive texts to anyone. I can make voice calls to anyone. I can recieve incoming calls from Bell, Telus, and landlines but when a Fido or...
Customer Service Call Back-never received call back
Tried a few times now with their new AskJack to get some help on my account. Their AI tool is terrible, not getting what I'm asking, and just spitting out clips from their FAQ page. When you do chat with someone they try and upsell you on packages ...
Resolved! No email confirmation for online phone order
Hello, So I ordered a new phone online from June 3 2023 and up until now I haven't got the email confirmation to pick it up!
Resolved! no clear information on suspension fee/upcharging customers
It seems FIDO is fishing out extra money from customers. My phone calling service abd texting was not cut, only my data but FIDO still wants to go ahead and upcharge 60$ x 2 (dec15 &dec 21 2023) for my DATA getting suspended. The first customer servi...
Resolved! verifying phone number is legit
i just got a call from 833-447-6665, and they offered a winback deal of $29 for 50 GB. i just want to verify whether it's legitimate? i gave my ID details and they said they will give me a call back once they update the information. now i'm a littlw ...
