General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Change phone number online

Disappointed!

I spoke to a Fido agent (whose name is Simarjeet) on June 5 who helped upgrade my phone. I got the new phone and i called to confirm the monthly bill the previous agent told me and the agnent confirmed the amonut. I get my Fido bill and its quite hig...

Fido's website keeps throwing an error

Is anyone else experiencing a "Sorry! Something Went Wrong" error message on Fido's website? I encounter this when trying to look at any phone model in their store, and it occurs on both Chrome and Safari. It's been like this for days. Am I the on...