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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24272 Views
  • 0 replies
  • 8 likes

Fido session remains logged in indefinitely.

My Fido account was hacked. I immediately changed the password, added a PIN, and spoke with Rogers and Fido to have the account flagged to prevent anyone from making a purchase through my account. However, I'm noticing that my session no longer logs ...

Yoyo2024 by I'm a participant level 1
  • 409 Views
  • 1 replies
  • 0 likes

Resolved! Billing - two different billings

Hello.Have recently returned to Fido via their winback promotions in early December. Using the FIDO web portal I can see two invoices; one for the temporary number and a smaller invoice for my ported mobile number.  I was informed by a Fido rep that ...

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bakedcorn by I'm a contributor level 1
  • 1763 Views
  • 4 replies
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Why aren't there better plans?

Public Mobile has far better plans than Fido.  I really want to stay with Fido but it just seems like you can get far more data with the unlimited talk/text versus Fido and they have 5G speeds not just LTE and they have the exact same coverage area. ...

Request of help

i’m using fido sim card from AugustAnd the due date for payment is October 4 but I haven’t seen my bill for this month yetI also have 20 Gb again but the remaining days cycle is -1 DayNormally it is 30 daysBtw I already set autopaymentI don't want to...

Tranvanhuyen by I'm a participant level 1
  • 368 Views
  • 1 replies
  • 0 likes