Hello Dhawa,
Welcome to the community!
Sorry to hear you're unable to use your data. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor be able to address you issue.
You might consider contacting customer service to see if there are any account issues to explain your issue. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
