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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24003 Views
  • 0 replies
  • 8 likes

Resolved! Return Equipment in Scarborough Town Center Store

Hello guys, I need to return a modem so I contacted an agent through live chat. She told me that the nearest store was located at 85 Ellesmere Rd, but when I got there the clerk told me that his store didn't process those types of returns and I shoul...

johncalderon by I'm a participant level 1
  • 809 Views
  • 1 replies
  • 0 likes

Very low upload speed while download speed is good

Hi , when I do a speed test on my Iphone 8, I see that download speed is 60 mbps and upload speed is 0.09 mbps. When I do speed test at different locations and at different times, I get the similar results. My job requires taking and uploading photos...

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melis1 by I'm a participant level 1
  • 880 Views
  • 1 replies
  • 0 likes

Phone data

My phone shows 1.9gb data and the fido app shows 10gb data. 8.93gb remaining. My data stopped working ryt when it hit 1.9gb. Why? How do I get my data to work again?

Ineedmydata by I'm a participant level 1
  • 1086 Views
  • 2 replies
  • 0 likes

Live chat gave false information

The customer service on the live chat gave false information about the price I pay for a phone that had to be shipped twice. The first time I ordered the phone it was not able to ship to a PO Box as Fido's online form could not recognise it, so I was...

chansla by I'm a participant level 1
  • 1024 Views
  • 1 replies
  • 0 likes

Resolved! Communicate with Fido Via E-mail

Hopefully Fido Reads this.   I recently cancelled my account with you after having a conversation with you customer relations team.  Because you were unable to provide me with a final bill I was unwilling to pay the current bill.  I was assured that ...

JCTcom1 by I'm a contributor level 1
  • 1200 Views
  • 1 replies
  • 1 likes