Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Return Equipment in Scarborough Town Center Store
Hello guys, I need to return a modem so I contacted an agent through live chat. She told me that the nearest store was located at 85 Ellesmere Rd, but when I got there the clerk told me that his store didn't process those types of returns and I shoul...
Very low upload speed while download speed is good
Hi , when I do a speed test on my Iphone 8, I see that download speed is 60 mbps and upload speed is 0.09 mbps. When I do speed test at different locations and at different times, I get the similar results. My job requires taking and uploading photos...
Phone data
My phone shows 1.9gb data and the fido app shows 10gb data. 8.93gb remaining. My data stopped working ryt when it hit 1.9gb. Why? How do I get my data to work again?
Live chat gave false information
The customer service on the live chat gave false information about the price I pay for a phone that had to be shipped twice. The first time I ordered the phone it was not able to ship to a PO Box as Fido's online form could not recognise it, so I was...
Resolved! Communicate with Fido Via E-mail
Hopefully Fido Reads this. I recently cancelled my account with you after having a conversation with you customer relations team. Because you were unable to provide me with a final bill I was unwilling to pay the current bill. I was assured that ...
