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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24136 Views
  • 0 replies
  • 8 likes

Error message

Anyone can help?Trying to upgrade my plan, I get this error message:"Account holders can log in for secure access and make changes to your account ."Thank you for your help.

IonTop by I'm a participant level 1
  • 1027 Views
  • 1 replies
  • 0 likes

extra charge

Hi, I was charged extra 47$ for unexplainable other charges.I'd like to have it corrected or explained.  please contact me asapthank you 

Vendula by I'm a participant level 2
  • 1495 Views
  • 2 replies
  • 0 likes

The biggest thieves network

1) There's no mention of their customer support number on their website. You have to go inside their website like crystal maze and still you get nothing.  Thanks to Google!!! 2) Overpriced  to the core. You are told one price. The bill shows another....

saviarissa by I'm a participant level 1
  • 1419 Views
  • 2 replies
  • 1 likes

Fraudulent billing activity

Hi, I would like a billing error resolved please. Would this be the best place to do this? I find it difficult to call in since I don't have the time to do so. This forum would be easier. Thank youKarna

OneLion777 by I'm a participant level 1
  • 705 Views
  • 1 replies
  • 0 likes

THIRD PARTY AND OTHER FIDO CHARGES

I am charged $99.60 as Third party and other Chargers in bill . We never do any purchase .I have no idea how come it charged. I am with Fido 18 years . Fido should take it seriously . I call Fido and they say contact bango. How come some third party ...

AD65 by I'm a participant level 1
  • 1388 Views
  • 2 replies
  • 0 likes