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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! change plan
got the offer on my Fido APP that I am offered a plan that can give me one extra GB and $5 less of my current plan. Since I purchased my phone on Nov 25, 2020, if I change my plan now, will that affect my contract and I have to pay penalty? Thank...
Great Customer Support
Dalhia from Toronto was an amazing help for me today! She assisted me with the help I needed with my bills. She was extremely helpful, kind, patient & curtious. It didn't take long to sort of the issues. I feel like she went over & beyond for me. She...
Refund after Final Bill payment
My Fido account is closed and I have received negative balance amount in the Final bill.I paid via credit card. Can you please help me with how can I get this refund?Will I get the payment credited to the same Credit card?If you will send it by cheq...
Exclusive offer not showing up on bill
Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan. I didn't see the new plan when I logged in today. I called Fido and the rep told me the new plan isn't showing. I chatted online with a f...
Order being processed
I ordered an upgrade a few days ago and was told I would get an email within 24 hours with the order confirmation. That has not happened yet. This is quite frustrating. I have tried to talk to a representative for hours now and gotten nothing.
