OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Closing FIDO account after moving abroad
I have moved abroad and need to close my Fido account. Cannot seem to find this particular function online and nobody is available for live chat on the website. Any suggestions on how we can contact fido without having to make an expensive internatio...
Resolved! Porting my number to fido
Please list the steps I need to take to port my number from another service to Fido ***Edited to add labels***
"Emergency calls only"
Since 2 weeks, my son's phone is showing up "emergency calls only" all of a sudden. Once restarted it works for some time and then goes to this "emergency calls only". His phone is a Samsung Galaxy A71 from Fido, bought in Jun2020.
Resolved! Purchase online
Hi, I have recently upgraded my iPhone 6s with a small plan to a iPhone 7 medium plan. I went through the whole online purchase thing and i confirmed the order, but I see no information about the order on my account and no email as been sent. There i...
Lost my extra 7gb loyalty program after downgrading my plan. Help!
Hi! I have recently downgraded my plan because my 2yr contract has just been finished. I used to pay $85/8gb in a 2yr contract and I was offered extra gb which accumulated to 15gb. So I had 15gb and used to pay $85 including taxes ofcourse. Last week...
