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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
I can't make outbound calls, but I can receive calls and still text
Hi there. I haven't been able to make any outbound calls for a few hours. However, I am able to receive calls and texts. I've tried restarting my phone, and that didn't fix the problem. Are other customers having the same problem? Thanks for you...
Resolved! Text messages not working and live chat is disappointed
I am out of country at the moment and trying to get help thru chat... Unfortunately Jack is useless. No live chat is available. I am unable to receive any text messages as well. I would like to contact customer support ASAP.Any way of contcting th...
Resolved! Phone number for prepaid customers to contact customer service for free?
Is there a phone number prepaid customers can use to call customer service for free (does not deduct minutes from airtime balance for the call)?
Resolved! Cancel credit card
How do I remove my credit card from Fido so I will not pay for a refill on the yearly payment plan? I want to stop paying for my plan that expires soon.
Resolved! DEAF accessibility
I have been hearing impaired subsequent to surgery and an injury since 2014. I wear hearing aids. I recently developed severe hearing loss (profound). August 13, i no longer hear words, just sounds. I have registered for many services through my cell...
