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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24326 Views
  • 0 replies
  • 8 likes

Upgrade phone

Hi i did not change my plan .. I upgrade my phone with $55 plan 25 gb data ... after taxes It would be $112 something .. so I need that plan only as I am loyal customer to Fido.. thank you 

Dk048 by I'm a participant level 1
  • 1107 Views
  • 1 replies
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Resolved! How to file a complain?

Fido customer service is only pointing to this forum.I got offered a new contract with free phone via personal login offer and they now say there is no new phone and I have to pay.Many thanks

Tobi1 by I'm a participant level 1
  • 2122 Views
  • 1 replies
  • 1 likes

Resolved! I want to end my plan

Hello there, I want to end my plan since I'm going back to my home country tomorrow, and that means I can't make a phone call because I'm not gonna be in Canada anymore. The bill is already paid for this month and there are 5 days remaing within the ...

Joe51 by I'm a participant level 2
  • 2048 Views
  • 3 replies
  • 0 likes

About exclusive offer

  Can someone help me. I request an upgrade for my phone few days ago and the request is approved today.After that , I clicked the link in my account as the first screenshot shown for curiosity. This offer is also about upgrading phone. I accidenatel...

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Yuzhou1 by I'm a participant level 2
  • 2277 Views
  • 3 replies
  • 0 likes

Mobile Data rate without a data plan

I do not have a data plan on my phone with Fido.----     I see that if I leave "mobile data" turned on  it shows data useage (( i.e. an example, is 171 MB out of my set warning of 300 MB. ))   However I have not been charged  for this data  QUESTIONs...

groggin by I'm a participant level 1
  • 4006 Views
  • 3 replies
  • 0 likes