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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Not worth it on BRIGHTSTAR

It's a scam to be in brightstar phone insurance... Not worth it... It only caused me so much stress and headache and more money. The sad part is Fido can't do anything about it even of they are affiliated with them which for me is a disappointment. I...

AizaB by I'm a participant level 1
  • 602 Views
  • 1 replies
  • 0 likes

Resolved! Winback Call

Hi there, I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good pri...

Meh12 by I'm a participant level 3
  • 4358 Views
  • 13 replies
  • 0 likes

Resolved! how can I change my address for my returned refund cheque?

I received an email that my refund cheque was returned because of the wrong address. I need to change my address but there is no menu, any agent in the Live chat  I don't understand why should I got this email after 2 months after moving... interacti...

jtlee by I'm a participant level 1
  • 1065 Views
  • 1 replies
  • 0 likes

Fido breaking the offer

I had a ridiculous experience with Fido today. I was offered a new phone plan with one specific offer tailored for me this afternoon and since I had to rush for an appointment in the middle of the call I  was told by the representative that I will be...

Vicky23 by I'm a participant level 1
  • 677 Views
  • 1 replies
  • 1 likes

Resolved! long distance calls charges

I recently did the calling to the US. It cost a long waiting time cause is the customer service line. I didn't realize it all the waiting time charge for me and the Fido did not send any attention alert message to me. Until I checked last month bill ...

hckk56 by I'm a participant level 2
  • 1034 Views
  • 1 replies
  • 0 likes