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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Set up service fee
Dear Mr or Mrs. I'm writing to complain about my the bill. I added two lines for my kids in September. I haven't heard from you guys about setup service fee that I have to pay. I tried many times about issues on the chat and called, but I didn't get ...
Customer Service Getting Worse
I’m a client for 9 years with 3 lines and in good standing. Everything’s spiralling down south especially customer service. My frustrations just keep getting worse whenever I deal with their “customer service “. I’ve lost confidence and no longer wa...
Random SMS texts won't send, or send later without my realizing
Any thoughts on why that might be? As far as I know, I'm receiving texts ok. However, over the last week (around Oct 15+) I will send a text only to discover it didn't go ("not delivered"). Some do, some don't. Yesterday and today a couple looked ...
Difficulty getting early cancellation charge refunded as part of an offer
I recently called Fido to fix a billing issue on an old account and was offered the option cancelling the last four payments on my current phone contract if I sign up a for a new contract and take on a new phone. In the new contract, there was an ear...
Requested to port number from Fido to Fizz and its not working
switched from Fizz to Fido, requested to keep my number all along. Did all the steps in order but the number is not being carried over. Spent hours with Fido customer service, saying its Fizz and spent time with Fizz saying its on the Fido front. Wh...
