I have been struggling with this for 2 years. I don't receive any short code notifications. Call and regular text works just fine.
None of the short codes listed here: https://www.txt.ca/en/
Tried:
1, text "HELP" to these short codes, no responses.
2. rule out setting on my phone by inserting someone else's sim card in my phone, text "HELP" to shortcodes in txt.ca, received correct responses. I also put my sim card in another phone, same problem.
3. rule out the physical sim card problem by going to a fido store and ask for a new sim card. No, new sim card did not solve the problem.
4. call in for help, long history of this and only received a shrug each time. Waste 1+ hour each time just to explain everything yet still asked to try things I had done before.
I wish to have a direct communication with someone in the backend who knows how to trace this problem. Will someone just review the code around shortcode handling? I bet there is a spam/fraud filter or a faulty logic, or there is a security hole that my short codes are highjacked/redirected . What does it take to put me in contact with someone who knows something. It is simply NOT ok for the poor support from Fido/Rogers. My family have 5 numbers with Fido, my number is the only one with this problem.
My next step is to take all the business to bell.
