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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Second line not showing in My Account
I added a second line through a promotion presented on My Account in November 2024, but I still can't see it anywhere in My Account. Multiple customer service reps told me they can see the second line on their end and I should be able to see it in My...
Educate
I’ve had a really bad experience with customer service. A month ago, I switched from Virgin to Fido, and I wanted to add my wife to my account. The agent I spoke to said, “I’ve set everything up, call in a few days to activate your wife’s E-SIM card....
Bravo SHADE!
I am writing to brag about the great customer service I received from SHADE - I didn't get his last name - at Galeries Granby shopping centre on December 22nd. It was one of the busiest days of the year, and SHADE was serving me while answering ques...
Poor cell reception and internet
How is it possible that this is the speed in 2024 in Canada on a 5G phone? I'm trying to call customer support but the line keeps cutting or unexpectedly hanging up. I wish I could afford to break my contract with fido. I will probably do it even if...
Resolved! Change community username??
Is there a way to modify my community username?
