Fraudulent Practices and Unethical Billing – A Warning to Others

[Ayakashi]

I am writing this to warn others about the fraudulent and unethical practices of Fido company.

When I first joined, the cheapest available plan was $55/month — an unreasonably high price for services I barely used. I contacted customer support and was offered a cheaper $45 plan. However, this plan was never activated, despite your promises.

After realizing I was being charged full price for a plan I didn’t agree to, I stopped making payments. Instead of resolving the issue, your company started adding fees and interest, inflating the so-called “debt” every month. Over the course of just 3 months, my supposed balance has reached a ridiculous $385 — regardless of whether I used Fido services or not.

This is predatory behavior and nothing short of a scam. Charging customers for services they didn’t receive and then trapping them in fake debt is disgraceful.

I will be reporting this to the appropriate consumer protection authorities and sharing my experience publicly so that others can avoid falling into the same trap.

[Cawtau]

Hello Ayakashi,

Welcome to the community!

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know what was previously discussed.

  I understand there might have been a discrepancy between what you were offered and the plan you had. However, from what you noted, the subsequent charges were not fraudulent nor unethical.

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@Ayakashi wrote:

 ...After realizing I was being charged full price for a plan I didn’t agree to, I stopped making payments. ...

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  If there was an issue with your bill, you would have needed to dispute the charges at that time. Alternatively, you could have also cancelled your services at that time. You cannot just stop making payments without expecting consequences of that action. Post-paid plans continue, regardless of whether services are used or not, until they are cancelled. Without cancelling your services, you are obligated to pay for the services (even if not used) until they are cancelled. In addition, the account would accrue late fees and possibly other administrative charges (see Terms of Service; section 3).

Hope this helps 😀

Cheers

[Ayakashi]

Hi Cawtau,

Thanks a lot for taking the time to respond — I really appreciate it.

I totally understand that this is a community forum and not an official support channel. I also get the point about needing to cancel services properly — and I would’ve done that, had I been able to reach Fido in the first place.

Unfortunately, that’s been one of the biggest issues. I tried contacting support through the app, but the Ask Jack chat doesn’t work for me. I also haven’t been able to get through on the phone. Now I’m getting suspension warning messages via SMS, saying I owe $176.53, while my account shows a totally different amount — over double that. It’s confusing and frustrating, and there seems to be no clear way to get this resolved.

At this point, I just want to end my relationship with Fido, but I feel like I’m being trapped — pushed further into “debt” with fees and threats of credit impact, despite barely using the service and trying to sort things out.

Thanks again for your thoughtful reply — I know you’re just trying to help as a fellow user, and that means a lot.

[FidoAnthony]

Hey @Ayakashi 

I'm sorry to hear about your recent struggles with finding help. Did you get assistance finally for your request? If you're still looking for help, you can call us or reach us via live chat here