Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Roaming Charges
I was never out of the country and I never activated any roaming offers from FIDO but they still charged me an extra $20 on my bill. When I called the agent they told me that they cannot do anything about it.This dubious tactics of FIDO to earn money...
Unable to get into my voicemail
Can't access my voicemail asks for my phone number which I input and says it's incorrect.
Hate the fido and rogers
I was being charged $80 on a 20gb phone plan and decided to move away. When a customer service agent named Varinder from Fido contacted and said they'll give me a cheaper plan. I agreed to switch back, turns out they have started a completely new lin...
Resolved! Cancelling a Payment
I'm having money issues and I contacted Fido and made a plan to pay my outstanding bill in 2 parts, but I accidentally paid it all on one go even though I have other things I need to pay for. Please tell me there is a way to cancel or undo a payment?...
Financing discount not applied.
I recently switched to Fido because they had an amazing plan - $13.83/mo for 24 months for a new phone, instead of $46.32/mo. I explicitely said this was why I was going with FIDO, and the rep I talked to at the store confirmed it. That discount, how...
