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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Customer Service is horrible
I have 3 lines from Fido. On Monday, I have received 2 emails saying that 2 of my lines are subject to their Legacy network charges because Fido's record shows they are 3g phones. I tried to call them on Tuesday. After many tries because they are "TO...
Resolved! Cancellation of My Secondary Account Service - Took 1 Hour
Dear Customer Service Manager, I'm writing to you today to complain about the very long and frustrating experience I had today, April 10th, 2025, (Time 12.45PM to 1.45PM) when I called to cancel my Fido cell phone service. The title of this complaint...
Scammed by the fido winback team
I accepted an offer from the fido winback team a few weeks ago after I transferred from fido to virgin. They offered me a $25/20gb plan for 2 numbers (that totals $50) which I accepted. Last week, they sent over the new sim cards and issue a bill of ...
Will Upgrading Plan remove phone credit?
Hello,Fido offered me a credit of $50 towards my phone (device) while signing up for 2 yr contract. If I upgrade my plan, will I lose that credit? Thanks for the help!
No Service after changing my plan
I am currently outside Canada and my Fido SIM card is displaying "No Service" after I made a plan change on the website. Today, I changed my plan to the $35 "3GB Basic Plan", listed under the Data, Talk & Text category/tab (not the one under the Basi...
