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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Live chat not working - "Outside business hours"

Anyone getting this issue? Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. ...

Resolved! Filing a complaint

How do i log a formal complaint against Fido Billing.This a third or fourth month in a row, for billing issues. I have paper work received with promotion/discount however billing is still not correct.I am fed up from calling every month and customer ...

Amin809 by I'm a Participant Level 2
  • 2774 Views
  • 23 replies
  • 1 likes

Resolved! Bill payment is unaffordable for me.

Fido Support; I am writing to express my concern about the recent $300 long distance charge added to my bill for a call made to Iran. I regret to say that this was my mistake, as I believed I was using Facetime audio when in fact I was making a regul...

Ehsanshoara by I'm a Participant Level 1
  • 55 Views
  • 1 replies
  • 0 likes

Message from 4745

I just received a messenger from 4745 offering me 5 GB extra dat every month while on my current pla. However there is a link to Fido.ly/FreeGigs. So I'm suspicious. Thoughts? 

Daignejo59 by I'm a Participant Level 1
  • 96 Views
  • 1 replies
  • 0 likes

Fraud

I was never told that my discount will be removed after 12 months when I was signing up for the Plan. And now I got tied up with the contract so I can redeem the offers that Fido has. Is this how Fido treat their loyal customers? 

Kaif_1 by I'm a Participant Level 1
  • 71 Views
  • 2 replies
  • 0 likes