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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
What happens to Service Fee Waiver if I change my plan?
Hi,I moved back from Bell to Fido. I was charged $70 as service setup fee and been told that I will be refunded that fee in 7 month. (receiving $10 credit each month for 7 months).I want to know what happens to this credit if I upgrade my mobilr plan...
How to port an inactive prepaid number to post paid
My son is in Japan and his prepaid fido phone stops working in Jan 2025. The auto-prepaid stopped as well. He did not notice until 2 weeks ago. The phone shows inactive. When I came to FIDO store and inquired, the agent shows that the phone is inacti...
My Iphone Won't turn on
My iPhone 16 won't turn on I've had this phone less than a year. It wasn't dropped either, and I did have it plugged in with its charger, but no battery signal comes up to even indicate it's even at 1%..please help
Lost sim
I was travelling abroad and lost my Fido SIM card. Is there a way I can get a replacement and keepy same number? I really don't want to go through charging my contact information from literally everything. Any help would be much appreciated!!
Lack of customer service
Is anyone else having an issue with being unable to speak to customer service? I've scheduled three calls to speak to an agent. At each scheduled time, the call goes directly to voicemail.
