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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23521 Views
  • 0 replies
  • 8 likes

How to complain against a customer service agent?

Yesterday, I spoke to many agents regarding the network issues in a specific place. I had to talk with them more than 2 hours and ended up my call without any resolution. They were terribly unprofessional, terrible knowledge about the issues and rude...

kazi125 by I'm a participant level 1
  • 1567 Views
  • 5 replies
  • 0 likes

Fraud

I just became a victim of Fraud. Someone has ordered iPhone 15 Pro Max on my name. When I received it scammer called and represented him as a Rogers. He apologized for the  "mistake" and asked to send the phone back. He sent me a UPS sticker and I've...

Lavikta by I'm a participant level 1
  • 90 Views
  • 1 replies
  • 0 likes

Resolved! Device

I have been with fido for more than 4 years and a month ago called to claim device coverage under device protection and they are fooling me by saying the IMEI of my device shows them a different device than what i have. I provided them all proofs and...

PShivani by I'm a participant level 2
  • 90 Views
  • 1 replies
  • 0 likes

Fido Macc

Hi, my account has been charged $39.98 for Fido Macc. Help me resolve the issue.

Sarthak12 by I'm a participant level 1
  • 69 Views
  • 1 replies
  • 0 likes

Fido "Refer-a-Friend" program = Nightmare

The "refer-a-friend" discount was a total nightmare! It was difficult to follow the steps, and even after I double-checked everything, my referral still got rejected.To Fido:If you're going to offer a referral program, it should be easy to understand...

Seita by I'm a participant level 1
  • 87 Views
  • 1 replies
  • 0 likes