General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Freeze Number

Hi, I am outside the country my number was freezed till august. Yesterday my bill was generated for $72. I want to further increase my freeze date till February 2021. I also PM @@fidosolutions but they told me post a topic. So, please help me.

Sandhu38 by I'm a Participant Level 1
  • 2 replies

Received a bill 10X my normal amount

Hi, Was pretty shocked to receive a bill 10X my normal amount. While my normal monthly bill is $65, this month it is $580! On checking the bill, I realised it is due to international calling. My issue is 1. I did not reveive a single alert2. I really...

Resolved! Talk & Text usage showing as N/A

Hi! I started using Fido since July 27th 2020 with a CAD 10/month prepaid connection which gives 50 minutes talk, 50 text messages, and no data. Today, I called 611 and asked for plan change to prepaid CAD 60/month (unlimited Canadawide talk & text p...