Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Winback team
Hi folks, The Winback team offered me a pretty good deal, so I just moved from Telus to Fido around 2 weeks ago. When I talked to one of Winback team representatives, she said, if I refer a friend, my friend will get the same plan as me and $100 bill...
Website broken. Tested with multiple devices. Cannot change plan.
Hi I called customer service earlier and they advised that I change my plan on the website. The website constantly fails to load certain UI elements which means I cannot proceed. I have tested this on 3 different browsers on 3 different devices, an...
Dishonourable, gamey, scam refer-a-friend referral
Copied below, snippets from a recent email exchange querying what happened to the refer-a-friend offer. Unbelievably lame, disrespectful, ignorant... I am having more and more misgivings about associating myself with fido. Too many broken promises,...
Resolved! Unlocking my phone
I bought my phone 2 years ago from Fido and i just found out my phone is locked and i can't get a hold of anyone to get it unlocked and it's been 2 days without service. Can someone direct me to getting it unlocked
Support phone number
I just switched to a new fido plan. Now I have a "Monthly Fees-Add Ons" charge of $10/mth that should not be there. How can I contact fido and reach an actual person? Everything is automated and therefore usless for what I am trying to do.
