I have made a decision to port out my number from Fido to Freedom today but I have not being able to do so because of some strange errors. I have made 3 requests to ask Freedom to port in my number, and they all have failed with an error of incorrect...
Hello All,
Previously, I have cancelled my Home Internet account, hence I had to return the Fido modem by shipping it through Canada Post. I have already dropped the modem at a Canada Post location and received a receipt as the proof of that the pa...
Hello all, Today I have noticed there is a past due balance appeared on my account but the weird thing is I have pre-authorized payment completed since the very first day of my service is activated. I have downloaded and checked all of the billing st...
The issue is finally resolved and I would like to share my actual solution here and hopefully it will help people who has similar problems. The root cause of the issue turns out to be there were multiple request being pushed to Fido. Usually when pre...
Hi Anuj, In case you have received an email reminding you to avoid late with a tracking number from Fido, I will advise you to first check if the tracking number on your Canada Post receipt matches the tracking number in the reminder email. When I wa...
Hello all, I want to share a quick update that the Fido support team has confirmed that they cannot find any past due balance on my account, so I believe it is safe to conclude the balance I see on my account is a glitch. Many thanks again!
Hello @Original_Lucy , thank you for the reminder and suggestion! The payment method is the same since day 1 and the credit card is not near its expire date so that is not the case. After a couple more google searches I have found some other folks ha...
