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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Which amount I need to pay? account balance or bill statement
Hello, my fido account balance shows $41 and my bill statement shows $97. I don't know the difference between two and which one do I need to pay? I'm new to this, help is appreciated.
Resolved! Did not receive a confirmation email!
I completed my phone order on 22 Dec 2021 but till now (25 Dec 2021) I still have not received any confirmation email or anything like that. Is there a way for me to know that my order is being processed? Or can Fido send me a confirmation email?Than...
Resolved! Bad efficiency
I had returned my cell phone 2 weeks ago and until now they are still processing my case! What make you guys so slow!You ruined my chance to sign a new phone during Christmas!
Where is my credit after cancelling my account?
I cancelled my phone account with Fido on Black Friday, Nov 26, 2021, but my billing date is on the 22nd of each month, and I paid for the full month (Nov 23 - Dec 22). It is now Dec 25, and my credit or the bill that should show a credit has not pop...
Resolved! activate a new SIM card for a new tablet data only plan
I am a post paid customer and have a new unactivated SIM card and like to add a tablet data only plan on-line and to skip the set up fee but can't find out how. I'm not keen to buy a new tablet with 2 year contract. Thanks for the help
