General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Roaming Charged on Voicemail

Hi,I am currently outside Canada and got a few calls, that I never picked up and just let it ring out into voicemail, however I got charged an additional 112$ on top of my 55$ bill. Im really annoyed by this my bill had come up to 4 times than what I...

vishwask by I'm a Participant Level 1
  • 1 replies

Porting number in with online ordering

Hi all!   I am currently having one line with Fido (with iPhone 7 Plus for another 12 months) Decided to port my number in from another carrier and want to save on activation fees. How will the porting process look like?   Is this order os the steps ...

chemistua by I'm a Contributor Level 1
  • 13 replies

Random Credit Inquiry from Fido - Score took a big hit!

A few days ago, my bank alerted me to a new credit inquiry from Fido and the credit report showed a huge drop in credit score.I only have Fido home internet, and have had it for months. I did not sign up for new products or services, did not fail to ...

user_person by I'm a Participant Level 1
  • 1 replies

Update Plan but Offer not on Account Holders Profile

I am on a family plan, not as the account holder. On the Fido app, my messages showed I can update my current plan and gain 20gb at the same price. However, when I select this an 'Alert' pops up saying "the data entered does not match the Account Hol...

mckayyyla by I'm a Participant Level 1
  • 1 replies