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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Plan cancelled without my permission

Hi all, My phone plan was cancelled without me asking Fido to do so. I now have no phone to call Fido, and when I try to access Fido Live Chat, I reach a 404 page. How can I re-activate my plan? Thanks

peterpasz by I'm a Participant Level 1
  • 448 Views
  • 1 replies
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Thanks for losing my trust in you, Fido

I had been eyeing that freebie in Fido XTRA for many weeks now on the free 3-month access to Shaw Academy's online courses. I grabbed my promo code a long while ago but didn't make an account at Shaw Academy until only a few hours ago. I've never bee...

Resolved! Cancellation

Hello I would like to cancel my acount because I moved from canada. What should I need to do for that?

Guanyu by I'm a Participant Level 1
  • 609 Views
  • 1 replies
  • 0 likes

Text Message not sent. Tap to try again

I had a Huawei P20 and just upgraded to Huawei P30 Lite one month ago. Now it has been one week that my text messages have not been sent and I get the message: "Not sent. Tap to try again."I tried everything and just got a new SIM card, but nothing r...

Cajado by I'm a Participant Level 1
  • 579 Views
  • 1 replies
  • 0 likes

Customer complaint

Today I had worst customer service experience with Fido. I have used Fido more than 10 years, it never happened like this before. I phoned in and it sound the service rep is in outdoor environment and sound like he is eating while on the phone with m...

Roy03 by I'm a Participant Level 1
  • 788 Views
  • 3 replies
  • 0 likes