Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Â Fido XTRA's TCL 30 XE 5G + TV...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Plan cancelled without my permission
Hi all, My phone plan was cancelled without me asking Fido to do so. I now have no phone to call Fido, and when I try to access Fido Live Chat, I reach a 404 page. How can I re-activate my plan? Thanks
Thanks for losing my trust in you, Fido
I had been eyeing that freebie in Fido XTRA for many weeks now on the free 3-month access to Shaw Academy's online courses. I grabbed my promo code a long while ago but didn't make an account at Shaw Academy until only a few hours ago. I've never bee...
Resolved! Cancellation
Hello I would like to cancel my acount because I moved from canada. What should I need to do for that?
Text Message not sent. Tap to try again
I had a Huawei P20 and just upgraded to Huawei P30 Lite one month ago. Now it has been one week that my text messages have not been sent and I get the message: "Not sent. Tap to try again."I tried everything and just got a new SIM card, but nothing r...
Customer complaint
Today I had worst customer service experience with Fido. I have used Fido more than 10 years, it never happened like this before. I phoned in and it sound the service rep is in outdoor environment and sound like he is eating while on the phone with m...
