OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
WRONG EMAIL
I recive two emails, one is told me that my wireless service has been canceled and one says a iphone has been return from me. But both thins I hadn't do, I never buy wireless service and iphone. Does someone meet similar thing and know why it happens...
Resolved! Possible to port old number to new unlocked phone with new SIM card?
Hi there,My current phone threatens to die on me any time, so I went to get a newer unlocked one which only nano sim cards could fit, which means I need to purchase a new sim card too. My concern is can I keep my existing number and does my existing ...
My Account is Cancelled by FIDO
Hello there, i activated my new fido account and sim card on 2 march 2021 at night and my account was cancelled on 3 march 2021 i morning. I do not what happened and why that happened. I tried calling the customer care agent they gave a number to ca...
Resolved! Phone deal after the fact
I received a text message on my phone informing me of a great deal on new phone purchases. I had just bought a new phone, through Fido and it was dropped off the very same day as the text message. I spoke with Amna a rep from Fido to ask if I could s...
Unable to log in & port my number
I'm a new customer to fido. I recieved my phone yesterday (after having a virtual chat with someone who said it would take 4+weeks to be sent???) and I wanted to port my old number from Rogers over. After looking at old posts about how to do this,...
