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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
First Bill issues - new Porting Line
Hello,I recently ported in my number into Fido. After reviewing my first bill, it appears that I have been charged for my ported number as well as a "new" number for the first month. I am trying to reach the customer service but got disconnected afte...
Resolved! Overage charge
I just saw my bill today and I got a 50 dollar charge for a 500mb overage?? in 2022?? you can't be serious Fido.
Customer service ABOVE AND BEYOND.
Hi, I went to Fido Store at Eaton Centre on January 27th to get a new SIM card and Screen protector. Danny, your customer specialist in the store, was extremely helpful, very knowledgeable, patience, helpful advice, friendly and positive attitude...
Resolved! No callback
Noticed a collection on my credit bureau account in September 2021, called the collection agency to be told that it was a Fido account, i dont own the account, have talked to collection agency that has verified that the dob and address are mismatches...
People beware! Winback team will just give you headache and frustrations...
Nov. 18, 2021 - I received a call from winback team from "Quebec" about their plan offer and a phone deal. I accepted the offer and the phone deal plus a bill credit offer to negate the downpayment.. Gave my driver's license number and credit card nu...
