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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Resolved! Someone Hacked into My Account and Bought a New Phone

Hi there, It seems like someone hacked into my account and purchased a new phone in my name.   I'm the only person to have the access to my account, so I'm not sure how did that happen.   What would be my next step in this case1)  Can these charges b...

PeterWong12 by I'm a participant level 1
  • 776 Views
  • 1 replies
  • 0 likes

Resolved! Can't reach a live agent

Why is there no option for a live agent @ 1-888-481-3436? I am being overcharged double for my phone, and spent hours going through this with a live agent last Februrary. They corrected the problem for a couple of months, and then doubled my fee agai...

rrtoronto by I'm a participant level 1
  • 703 Views
  • 1 replies
  • 0 likes

Resolved! My family members bill

Hey, I wonder of i can make each member of my family pay for their plans? I mean i will pay only fory plan and they will be paying dor theirs even they are on my account.

eosphorus by I'm a participant level 1
  • 998 Views
  • 1 replies
  • 0 likes

Resolved! too high mobile bill

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $794.08. It was my mistake. My dad is sick in India so I had to make many calls in the last few weeks, initially, I talk to the doctor over the phone and explain ...

sukhdeep4 by I'm a participant level 1
  • 987 Views
  • 1 replies
  • 0 likes