General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24104 Views
  • 0 replies
  • 8 likes

Got bill for returned phone

I purchased a phone on November 20. I did not liked the device so I returned it next day on November 21. Fido still sent me a bill for 122$. The store manager says I do not need to pay anything. The customer service says I have to pay. Why are you gu...

Lovleen0212 by I'm a participant level 1
  • 983 Views
  • 1 replies
  • 0 likes

Resolved! Long Distance Add On

Hi, I wonder if anyone knows why I have to wait a whole month to have this activated on my phone plan? I just joined FIDO a few days ago and want to have this addon activated so I can get preferential rates for international calls but the service rep...

NSM254 by I'm a participant level 2
  • 1589 Views
  • 2 replies
  • 0 likes

getting scam/spam SMS without my consent

Im new here, not sure where to post this so here goes.Ive been receiving these text messages from random numbers about lottery winnings and I've tried forwarding them to 7726(SPAM) as well as the stop link, no luck. Im registered on the do not call l...

ehcanadian by I'm a participant level 1
  • 1051 Views
  • 1 replies
  • 0 likes