Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Leave fido worst customer service in the world
I tried to contact customer service about my account that it's still open even though I'm not client anymore! I found out that I'm still being charged. I asked why they haven't sent me an email or by mail with all detail about the account being close...
Fido Rep Hung up on Me
Well that wasn't very pleasant.. I am a returning customer who had been with Fido for 4 years, currently with Koodo for 2 years Last Friday, I went into a Fido store last to get Google Pixel 6. They told me there is something wrong with my old accoun...
Issue upgrading device
I know there are quite a few posts about this but I wanted to post that I wasn't able to upgrade our phones for the promotion for either myself or my dad. I wanted to know if it went through at all since I didn't want to lose the promotion.
Resolved! Unable to talk to representative, need urgent help!
I had to change my number as my previous number was assigned to one more person and all wrong calls were directed to me, and I was trying online to change but I did not get numbers with Montreal area code so I called customer care to do on my behalf ...
Not receiving verification emails
I ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and wa...
