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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Voicemail doesnt detect my phone number

Whenever I call voicemail number +14168216549, and I enter the mybphone number, I get the message "the phone number is not recognized". Please help. This is affecting my work a lot. 

guptapuneet by I'm a Participant Level 1
  • 444 Views
  • 1 replies
  • 0 likes

Resolved! Spotify

Hi, 2 years of free spotify premium subscription was included with my two years plan in 2018. Is this offeri still available with my new post paid contract? 

SyedJafri by I'm a Participant Level 3
  • 562 Views
  • 1 replies
  • 0 likes

1000 free international minutes

I just received this promotion with my plan which includes among others China, India & Nigeria - I asked a support person if I could change Nigeria to South Africa and was told he could not do it - is there someone who can do this type of change - ot...

oiatrader by I'm a Participant Level 2
  • 1937 Views
  • 4 replies
  • 0 likes

Resolved! Online Bank Payment Payee

When paying my bill through online banking, what is the name for fido under the payee catagory. Simply 'fido' is not available  

1daveshoop by I'm a Participant Level 2
  • 9054 Views
  • 5 replies
  • 0 likes