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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

Payment

I hve been dealing with this issue since march and now we are September. Spend over 20 hours over the phone with more than 20 agents . Issue yet not resolved 

Hamid1981 by I'm a participant level 1
  • 584 Views
  • 1 replies
  • 0 likes

Great customer care

Hi, i just called pragnya and she give me a osm service. I like it. she was to polite, make everything clear briefly and answer everything that i want to know. She give osm customer service. its nice to be customer of fido.

JS855 by I'm a participant level 1
  • 501 Views
  • 1 replies
  • 3 likes

Unable to make long distance calls to India

Hi, I have 1000 minutes free long distance calling as an Add-on feature on my Fido post paid account (24 month contract). While I am able to make calls to the US, when I dial any India number I get a message that says - "International calling is not ...

ichhas4 by I'm a participant level 2
  • 1023 Views
  • 2 replies
  • 0 likes

Bring back Fido Dollars

Fido used to have monthly Fido Points which were awesome, but stopped.  They would show in our bills each month, added up and we could use them towards new phones and or accessories.  I wish they'd being them back again rather than the perks and cont...