General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! why can't I get my free burger from Harvey

Hi, I have tried more than ten times to get my free burger with the coupon code in Fido extra through Harvey's app on my phone and each time Harvey says the code is not valid. Why does Fido give me an invalid code? What should I do to get a valid cod...

jb1212 by I'm a participant level 1
  • 2 replies

I think i ordered 2 devices by accident

So I was trying to add an iPad as an extra line to my plan and the website kept loading and didn't load properly when I refreshed it sent me back to the beginning and I went through and ordered it. I'm worried I accidently ordered 2 I haven't gotten ...

Ewok_girl by I'm a participant level 3
  • 6 replies

Resolved! Data plan change fee

1) If i change my data plan do my existing add ons (like free 1000 min international calling) & benefits (like $10 credit every month) remain?2) If i change (downgrade or upgrade) my data plan within a contract term will i need to pay a fee/penalty?

Samchopra by I'm a participant level 1
  • 1 replies

'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...