Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Charged with Roaming I did not use!
I went down the states for 1 day from 2pm to 11pm. And when I saw my bill, I was charged for 2 days! I called customer service and was told I used my data around 12:04am but we were already home around that time. She said there's nothing she can do c...
Resolved! Boxing day offer (long distance call)
Hi, I just got boxing day offer with $35/12GBand I noticed that the offer also include 1000 mins long distance call, but the staff seems forgot to help me add this in my planshow can i get it back
Resolved! Help me to understand tax formation
Hello everyone!Happy new year I recently bought iPhone and fido sim card together from Ontario province and am living in Alberta. I have received the first bill which includes the amount of the device and my plan with 13% tax as per Ontario taxation ...
Validation team
I've been trying to teach the validation team for 2 days...I've spent over 5 hours on hold. This is completely UNACCEPTABLE. In order to upgrade my phone I need to speak to them first and the agent told me she can't promise the same deal will be acti...
Getting charged full price for phone upgrade ?!
I upgraded a phone during the black friday deals which was $17/month after a bill credit ( instead of $41/month ). I am looking at the bill and I am being charged the full price. I can't get in touch with anyone like last time something happened. Not...
