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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24208 Views
  • 0 replies
  • 8 likes

Charged with Roaming I did not use!

I went down the states for 1 day from 2pm to 11pm. And when I saw my bill, I was charged for 2 days! I called customer service and was told I used my data around 12:04am but we were already home around that time. She said there's nothing she can do c...

jodie047 by I'm a participant level 2
  • 1134 Views
  • 1 replies
  • 0 likes

Resolved! Boxing day offer (long distance call)

Hi, I just got boxing day offer with $35/12GBand I noticed that the offer also include 1000 mins long distance call, but the staff seems forgot to help me add this in my planshow can i get it back  

SixlLam by I'm a participant level 1
  • 1188 Views
  • 1 replies
  • 0 likes

Resolved! Help me to understand tax formation

Hello everyone!Happy new year I recently bought iPhone and fido sim card together from Ontario province and am living in Alberta. I have received the first bill which includes the amount of the device and my plan with 13% tax as per Ontario taxation ...

mp29 by I'm a participant level 1
  • 1692 Views
  • 1 replies
  • 0 likes

Validation team

I've been trying to teach the validation team for 2 days...I've spent over 5 hours on hold. This is completely UNACCEPTABLE. In order to upgrade my phone I need to speak to them first and the agent told me she can't promise the same deal will be acti...

KathyRosi by I'm a participant level 1
  • 1600 Views
  • 1 replies
  • 0 likes

Getting charged full price for phone upgrade ?!

I upgraded a phone during the black friday deals which was $17/month after a bill credit ( instead of $41/month ). I am looking at the bill and I am being charged the full price. I can't get in touch with anyone like last time something happened. Not...

agentwall by I'm a participant level 2
  • 1855 Views
  • 4 replies
  • 0 likes