Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Complaint
I have been severely harassed over the phone trying to get a deal that another carrier had, and i had to wait 2 hours on the phone spoke to several people and even a very rude supervisor who didn't want to help me in any way and was so rude that i fi...
Resolved! voicemail rings
how do I change the number of rings before my device goes to VM (it's a ZTE home phone)? I see where others have been told to contact customer service but when I try that I end up with 'AskJack' which can't provide a solution
Phone upgrade order still pending
Upgraded my phone 2 days ago but the page still says upgrade pending and the confirmation email didn't arrive either, why is this?
Ordered a phone and only being told they are all out after I chase them
I ordered the Samsung Galaxy S10e when they had a sale. It was a really good price.Got an email telling me to wait 1 to 2 weeks."We got your order for the Samsung Galaxy S10e 128GB Black CPO—great choice, by the way. We’re sorry that it’s taking lon...
Resolved! Add a new mobile line to my account
Hi. Is it possible to do online - 1) add new mobile account retaining the same number, currently in Bell? 2) any on-going promos for such? Ex. 10% discount for 2nd or more lines? Thanks!
