Get Started
Get the most out of your community experience
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How to Reduce Data Overage Limits
Hi I would like to know how to reduce my data overage limit from $50 to $0. I recently went over my data limit. I had no idea I was over the limit and was charged $ 50 before my usage stopped. I do understand that it is the customer's job to moni...
Solution for the overuse of long distance calls
Hlo guys, I have 1000 long distance calls in my plan but in the last month April I used 350 minutes more than my limit. And for those extra minutes, I got $659.36 bill in this month . Actually, My Fido App was not working properly so, I was unable to...
Resolved! long distance chages
Hi, I got the same issue. I have 1000 international minutes, but I called on the UAE number to cancel my flight because I tested positive and I have to quarantine myself. I thought those minutes are going to count in the international call, but they ...
Resolved! Charged extra
I was using a plan of $50 for 20 gb and I had added international minutes to call back home for $5. After few months, they offered me 25 gb for $65 and as I was using data more I enrolled in that plan. However, they did not specify me that my interna...
Resolved! Badly purchase service
What a disappoint service! I have ordered iPhone 13 on Nov 27th, they told it will take 3-4 weeks to ship, then no updated until Dec 20 so I asked CS about the news, they told the order is still pending and did escalate my order, up to now Jan 6th, I...
