Don't ever try to process a device upgrade on their web site

[Scootericity]

The Fido web site sucks. It never tells you whether a device is in stock, back-ordered or discontinued. It doesn't allow you to cancel orders. It sucks. So you want to save the $50 admin fee? You'll pay in lost years, lost hair and, an ulcer, or several!

[FidoSarah]

Hi @Scootericity. Thank you for your feedback. We understand the importance of wanting to know this information. However, don't forget we are always available for any questions you may have before processing an upgrade to help make the process somewhat easier for you. We can look into all details for you, and all that will be left on your end, will be a few clicks to complete it.