General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Fido bill for someone you add

I have recently added my friend to my Fido account. So, I am the account holder and he's a Level 2 member. Apparently, as the account holder I am responsible for his bills as well as mine and he's got no access to bill payment on Fido app. But the pr...

No Winback Call

I switched carriers and received a txt message saying Fido Winback will give me a call for an exclusive offer. It has been 3 months and I have yet to receive a phone call. Would anyone be able to help me identify the right number to contact?

Resolved! Pay Fido Payment Program in advance

Hello,I called Fido and was on hold for 45 minutes until the call hung up unexpectedly!I would simply like to pay the entirely of my Fido Payment Program, it says I have to contact customer service but they are unreachable. How can I make this final ...