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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23493 Views
  • 0 replies
  • 8 likes

Resolved! Cancel one phone

I have two phones in my account and I want to cancel one as I do not need anymore.  Please send me the contact number to cancel the service.

MaribelD1 by I'm a participant level 1
  • 1471 Views
  • 3 replies
  • 0 likes

False promise

I've got false promise when I was upgrading my phone from fido and no one is there to resolve my problem. I spend 5-6 hours calling and emailing to ask the conversation with fido agent to be verified. So far no answer to my emails and Each time I cal...

Fatemehkab by I'm a participant level 2
  • 813 Views
  • 2 replies
  • 1 likes

Upgrading phone issue

I am trying to upgrade my phone through the website, after all my choice to phone, and plans are done, I can not proceed to next step.The time I click 'Proceed to checkout' it always say 'something went wrong'Of course I tried after few minuites, tri...

Jiwoong by I'm a participant level 2
  • 713 Views
  • 1 replies
  • 0 likes

Resolved! Plan upgrade offer

I received an offer to upgrade my current plan that includes significantly more data.  The offer is for 30gb for $60/mth.  My current plan is 6gb for $50.  It also says unlimited Canada minutes in the offer but in the details it mentions unlimited mi...

Electrum88 by I'm a participant level 1
  • 628 Views
  • 1 replies
  • 0 likes