General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23681 Views
  • 0 replies
  • 8 likes

Office of the President

Hello,  I would like to know how I can get into contact with the Office of the President as soon as possible. I have made numerous contacts with customer service representatives and started using the live chat option so I could receive a transcript o...

ravinth_path by I'm a participant level 1
  • 3113 Views
  • 3 replies
  • 1 likes

Customer Service - Copy per Email

After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?

rani77 by I'm a participant level 1
  • 815 Views
  • 1 replies
  • 0 likes

Call drops or no voice constantly for over a year

one of the lines on the Fido plan which is samsung galaxy S8 , keep dropping the calls or the voice gets mute ( the phone conversation is not mote at all from both sides but no voice is heard)  this has been happening over a year now and it is only f...

dawn201616 by I'm a participant level 1
  • 792 Views
  • 1 replies
  • 0 likes

Resolved! Can WiFi calling be used with a non Fido device?

I am a former Fido customer and now with freedom. I was given a good deal by a Fido loyalty rep but I want to clarify if Fido WiFi calling can be used with a non-Fido device? I tried it earlier with a Fido network but it didn't let me register on the...

Itsmemairaj by I'm a participant level 3
  • 4150 Views
  • 8 replies
  • 2 likes