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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Resolved! Link to Esso egift card is not working

Hi, I chose the Esso egift card as my welcome gift; however, when I click on the "GET MY E-GIFT CARD" button, I get a webpage with a broken link that says: "Web page not available" as seen in the picture. Any solution would be appreciated. Thanks 

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mghadban by I'm a participant level 2
  • 866 Views
  • 2 replies
  • 0 likes

Line added to my account fraudulently

Hi,   There was fraud on my account a few weeks ago where someone added a line and a new iPhone 12 to my account. I called right away and told Fido what was happening, and they removed the number from my account. Today, I received a bill for almost $...

Data usage

Why doesn't my data usage work on my Fido app it has been uninstalled phone shut off reinstalled and it still remains the same 

Burger1 by I'm a participant level 1
  • 555 Views
  • 1 replies
  • 0 likes

Activate Data Plan

I recently upgraded my plan to include data (just had cell service before). We assumed the data plan would automatically start working after a few days but we cannot figure out how to activate the data plan?

Xantippi by I'm a participant level 2
  • 1100 Views
  • 3 replies
  • 0 likes