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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Mistakenly recognized my location

HI, Today I was driving on highway at the south of Canada, The highway was Just about 10 miles the North of Canada US Border. But did not go across to US. After I ve got home I found my phone got the SMSalsoEmail that I had arrived US and FIDO will c...

Auba by I'm a Participant Level 2
  • 1004 Views
  • 3 replies
  • 0 likes

Extremely Rude Customer Specialist

Hello, I usually won't go to this length but I just received unbelievably rude service from a fido agent on the phone and can't believe it actually happened. I recently activated home internet and received a bill that seemed to be inconsistent with t...

Romsy by I'm a Participant Level 1
  • 464 Views
  • 1 replies
  • 0 likes

Billing issue

I am having issues with contacting someone at Fido regarding Billing issue. I beleive i have been charged more than what i was told. Who do i contact and how do i contact?

vikypatel by I'm a Participant Level 1
  • 354 Views
  • 1 replies
  • 0 likes