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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23569 Views
  • 0 replies
  • 8 likes

Resolved! Phone upgrade scam?

Was sent a message on my phone saying that I am eligible for a phone upgrade. A person called Carole from the Kiosk at the Cornwall mall (Regina, Saskatchewan). How do I know if this is real or fake? They know my name (have not given it to them) and ...

nml by I'm a participant level 1
  • 272 Views
  • 1 replies
  • 0 likes

Reporting spam texts to Fido

When trying to forward scam texts to fido I get 'failed to send' frequently. I've read that 7726 (fido scam reporting) cannot receive an MMS, but only SMS.  My phone seems determined to convert the scam texts to MMS. I recently tried copying the scam...

GB23 by I'm a participant level 1
  • 269 Views
  • 1 replies
  • 0 likes

Telemarketer calls

I switched to Fido a couple months ago and I get a ton of telemarketing calls, at least 10 per day! I've had this number for more than 8 years and I never had this problem until I stwiched yo Fido. My phone has been on the DNCL for years. Is Fido sel...

Mony20 by I'm a participant level 2
  • 315 Views
  • 3 replies
  • 0 likes

Resolved! Phishing sms - fido-secure

Warning, there is a phishing scam SMS promising to send you money via interac. Normally, these are common. This one is a bit different, because it just gives a very legit domain for people to go - https : // fido-secure.com  (Do NOT click this link)....

esbee by I'm a participant level 1
  • 3017 Views
  • 5 replies
  • 3 likes

Suspicious 30% off

Suspicious call telling me I can get 30% off my currently bill for the next 3 years. .. I just said I was busy and wanted to see if this was actually legit