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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Suspension fee

Hey! So i recently suspended my fido plan temporarily. And i was told i will be charged 7 dollars per month. But i later checked that the 7 dollars is add ons with my monthly bill which 40 dollars. So I've been charged 47 dollars per month even when ...

sumitrB by I'm a Participant Level 1
  • 161 Views
  • 1 replies
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Resolved! Security Practices

Hi Fido,  Just to let you know your security practices are quite awful. After having my account logged into a by a bad actor, I had a phone purchased under my account and no notification of such order. Luckily, fedex emailed me to expect a package fo...

Funnyboat123 by I'm a Participant Level 1
  • 145 Views
  • 1 replies
  • 0 likes

Resolved! Unusual Data Usage on my cell phone

Hello,   I've been a Fido customer for over 10 years. I have a 6GB plan, which I have not gone over until last month. I got a message saying I'd gone over my limit.The strange part about it is that I use the same apps each day - Google Maps, Email, T...

dgalligan by I'm a Participant Level 2
  • 6956 Views
  • 14 replies
  • 0 likes

Winback team a scam??

2 months ago I recieved calls  from Fido Winback like every 3 days and I kept ignoring so I finally answered.  The winback agent offered me a deal for me to come back from freedom to fido and offered me $35 for 6gb. I kept saying no and that I wasn't...

jun70 by I'm a Participant Level 2
  • 371 Views
  • 5 replies
  • 0 likes

Activation fee not waived

I bought fido plan three months back in September. The store person dint educate me for activating the same online and she never spoke about that. She activated the sim and gave it to me saying the activation fee will be waived in three days. But it'...

Aishu286 by I'm a Participant Level 1
  • 517 Views
  • 5 replies
  • 1 likes