Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here.  Fido XTRA’s Walmart eGift Card Contest...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Suspension fee
Hey! So i recently suspended my fido plan temporarily. And i was told i will be charged 7 dollars per month. But i later checked that the 7 dollars is add ons with my monthly bill which 40 dollars. So I've been charged 47 dollars per month even when ...
Resolved! Security Practices
Hi Fido, Just to let you know your security practices are quite awful. After having my account logged into a by a bad actor, I had a phone purchased under my account and no notification of such order. Luckily, fedex emailed me to expect a package fo...
Resolved! Unusual Data Usage on my cell phone
Hello, I've been a Fido customer for over 10 years. I have a 6GB plan, which I have not gone over until last month. I got a message saying I'd gone over my limit.The strange part about it is that I use the same apps each day - Google Maps, Email, T...
Winback team a scam??
2 months ago I recieved calls from Fido Winback like every 3 days and I kept ignoring so I finally answered. The winback agent offered me a deal for me to come back from freedom to fido and offered me $35 for 6gb. I kept saying no and that I wasn't...
Activation fee not waived
I bought fido plan three months back in September. The store person dint educate me for activating the same online and she never spoke about that. She activated the sim and gave it to me saying the activation fee will be waived in three days. But it'...
