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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Resolved! FIDO ACCOUNT LINKED TO WRONG PERSON; identity theft; Fraud

Hello FIDO,Recently I received a debt letter from MetCredit, they told me I have some debt with FIDO, ask me to pay for the bill to FIDO. I feel very strange that I did not have any business with FIDO during that period(2017-2021 AUG 20). In addition...

YIQUN by I'm a participant level 2
  • 1972 Views
  • 5 replies
  • 0 likes

Resolved! My data only plan was changed without my permission

I called Fido with a question about over and they changed my data only plan without my permission from my $15.75 plan I had for years. Being on a fixed income this plan worked for me now it is gone for good it was 4 GB and I got it at a time when you...

frankysplace by I'm a participant level 2
  • 332 Views
  • 2 replies
  • 0 likes

Leaving Fido after 25 years

Just a note to let Fido know that after having been a loyal customer for over 25 years and having never missed a payment I have ended my relationship with Fido and you have lost a long time loyal customer. Fido calls it self a discount company but ch...

MBlackbird by I'm a participant level 1
  • 246 Views
  • 1 replies
  • 1 likes

Return refund cheque with additional charge!!!

I reached out to Fido customer service on January 18th to request a refund cheque for CAD 21.88 and finally received it on January 24th. so I immediately deposited the cheque into my bank account. However, yesterday I was unexpectedly charged by Roge...

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neckchi by I'm a participant level 2
  • 253 Views
  • 2 replies
  • 0 likes