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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Suspension fee

Have been a fido customer since 2019. I am being charged a suspension fee of $60- i did not even know my account was suspended on the 19th- paid on the 20th (without knowing my account was suspended)- No Reminders, No alerts! This is very frustrating...

Gurleen99 by I'm a participant level 1
  • 191 Views
  • 1 replies
  • 1 likes

account

Hello,i have three phones listed under my account, but only first/main is actually visible; therefore, can change plan or number only for it. My question - I would like to change number for another phone and seems like it's only through calling...why...

mikhail777 by I'm a participant level 1
  • 133 Views
  • 1 replies
  • 0 likes

Fido's fault but I am the one suffering

I am writing to express my deep dissatisfaction and frustration with the recent experience I have had with Fido regarding my order and subsequent billing.On Nov 26, I placed an order through a Fido agent online for a phone line, and I received a conf...

QWE111 by I'm a participant level 2
  • 277 Views
  • 3 replies
  • 0 likes

Hold account

Hey community, I want to pause my account for 1 month as I am going outside the country.which procedure I need to follow.