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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24150 Views
  • 0 replies
  • 8 likes

Transfer from Prepaid to Monthly

Hi! I have read on this forum that if I transfer from Prepaid to a monthly line (same phone number), my unused balance from prepaid can transfer to my monthly. Does it hold true? If so, where can I view it and can it be used to pay for the monthly fe...

Resolved! Pixel 8 no Mobile data

This morning, whenever I turn on Mobile Data on Google pixel 8, just stopped working out of nowhere.Never had this issue with Pixel 6Now, I think I have to pay 90/month for a phone with no mobile data, can i delete the eSIM and use a physical sim?I h...

aHaroon by I'm a participant level 1
  • 867 Views
  • 1 replies
  • 0 likes

Totally hopeless trying to pay FIDO from Australia

When I arrived in Australia I had no idea that I needed to turn off roaming on my phone or I would get charged $15 per day so needless to say every time I stepped out of a WiFi zone and used my phone to make even one text call I was charged a number ...

Resolved! Why do I have a balance of $33.90 on my accout

Why do I have a balance of $33.90 on my account, when my payment method is: Automatic Payments, and Fido is authorized to get the money from my credit card? When I call them, they do not provide the reason for that When I chat with them, they do not ...

WallyHakooz by I'm a participant level 1
  • 559 Views
  • 1 replies
  • 0 likes

Resolved! Returned Payment

Hello, Does Fido still charge the returned/ rejected payment fee after 3 failed payments?

MK03 by I'm a participant level 2
  • 698 Views
  • 1 replies
  • 0 likes