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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Add a line question...

Hello.  I was thinking about adding another line to my account. It would be just a plan with no device (I have one already). Are there early cancellation fees even though no device is being subsidized? Am I locked in for any period of time? Thanks.

Boomquest by I'm a Contributor Level 1
  • 505 Views
  • 1 replies
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Temporary Relief

Hello,     I want to ask if I can make the temporary relief online or through email?      There is a special case for me. I am in China right now, so I cannot use my fido phone number to call the customer services center because my number is under su...

Jessie17 by I'm a Participant Level 2
  • 724 Views
  • 3 replies
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Resolved! fido esim

Hi, I contacted a live chat agent a few days ago and was told that they are able to send me an esim by mail. The mail arrived today; however, it's still the multi sim and not the esim QR code. What am I suppose to do with this sim card now?? Can some...

april_0404 by I'm a Participant Level 3
  • 896 Views
  • 1 replies
  • 0 likes

Resolved! fee

I have canceled my fido service and changed provider. My balance is negative,how to get my money back?

Keqihui by I'm a Participant Level 2
  • 451 Views
  • 1 replies
  • 0 likes